Policy
Returns & Refunds: All sales are final. No refunds.
Safety: Please keep our toys and plastic bags away from infants & children under 15 year old.
Shipping: We take time & pride in packing & shipping our products carefully. All orders ship out between 3-5 business days. We ship using USPS for domestic (priority mail) & international customers. Monster Patrol LLC is not responsible for items lost/damaged during shipping. The International Shipping label is made at the time of purchase and can not be changed. We will absolutely NOT falsify the customs declaration form. Depending on your country, you may have to pay a VAT tax. You will be responsible for paying this when the item arrives at customs before they release the package. Any items abandoned at customs will not receive a refund. The name and address of addressee must be written legibly with roman letters and Arabic numerals.
Canceling Orders: If you, the buyer decide to cancel your transaction before shipment of items, a non-refundable PayPal or credit card transaction fee will be deducted from your refund.
Privacy Policy: We value your privacy and are committed to protecting your personal information. Rest assured, we do not sell, share, or misuse any of the information you provide to us. Your trust is important to us, and we adhere to strict privacy standards in all interactions.
Marketing and Fairness Policy: To ensure fairness to all of our customers at the store events, our sofubi releases are always available on a first come first served basis. Persistent inquiries, harassment, or attempts to bypass the system before events via social media will not be tolerated. We value all our customers equally, regardless of their social media presence or following. Thank you for understanding and being part of our community.
Lottery Winners: If we do not receive a response from you within 48 hours of sending the winner notification, the opportunity to purchase the item will be forfeited as a result. PLEASE contact us as soon as you can. If we do not receive the payment within 48 hours after we sent the invoice, the opportunity to purchase the item will be forfeited as well.
Monster Patrol LLC reserves the right to refuse service to anyone at our discretion.
代行業者サービスを利用し弊社から日本へ発送をしない作品を購入された場合、オーダーはキャンセルされ、返金扱いとなります。その際に発生するペイパル及びクレジットカードのサービス料金はお客様のご負担となります。アーティスト様がご希望し、海外用に製作した作品ですので日本からのご購入はご遠慮下さい。
If you have any questions, don't hesitate to send us an email at monsterpatroltoys@gmail.com or dm @nobumonster on Instagram!
We appreciate your business.
Monster Patrol LLC